Terms
Terms of Service
These terms define the operating expectations for hotel AR teams using Kaxpe to manage invoices, reminders, payment links, and account activity.
Use of the service
Kaxpe is provided to help hotel finance and credit teams organize AR workflows. Users are responsible for reviewing invoice details, recipients, amounts, attachments, reminders, and payment instructions before customer-facing messages are sent.
Customer communications
Outbound emails, reminders, and payment requests are sent using configured workspace settings and connected providers. The hotel remains responsible for ensuring communication language, timing, and recipients comply with its internal policies and customer agreements.
Payments
Customer card payments are processed by Stripe-hosted flows. Kaxpe does not store card data. Payment links are available only after the company completes Stripe Connect onboarding and Stripe reports that charges and payouts are enabled.
Availability and support
The product is operated with production monitoring, error logging, and documented support escalation. Planned maintenance or provider interruptions may affect email, payment, or database-backed workflows.